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Singapore Ranked 3rd in “Who Treats Their Workers Best?”

There’s a saying that goes, “It take two to clap”, & happy staff make happy customers. Is that the reason why some businesses produce better customer service? Let me relate to you one of my personal experiences.

hair story aveda botanical therapy repair treatment review
I’ve been visiting Hair Story at 313 Somerset for quite a while since they became my long-term sponsor few months ago. During my visits, I noticed that the staff are always cheerful & attentive. One particular staff who has been attending to me is Vennie, the salon’s Stylist Assistant. She mainly did the shampoo & blow-dry work for me, & also my last #Aveda Hair Repair. She’s extremely tactful & knowledgeable in explaining the steps during the hair treatments etc.

There’s also Hair Story’s back-end staff, Nani. Although she handles the HR & Accounting, I often see her busy at the salon, & sometimes at the reception. Nani is also extremely courteous & friendly, ever ready to offer a hand. In fact, most of the photos in my Hair Story posts were captured by her.

I’ve just popped by #HairStory again for a hair treatment. Another Stylist Assistant, named Lavin, attended to me this time. While she may not be as experienced as Vennie, she’s equally pleasant & polite. Lavin’s head massage technique is also comparable as Vennie, which I’ve enjoyed.

wsj world economic forum singapore ranking
At the salon, I spotted a Wall Street Journal article which prompted me to write this post. I thought the staff at Hair Story were highly commendable, though I’ve to admit the service standard in Singapore has dropped quite a bit in recent years. It’s really nice to find these service gems that stood out among the rest.

Service at Hair Story is always immaculate, a rare luxury at many places today. What is the IT factor that motivates them? Is it how the Salon Directors value their staff, empowering them with opportunities to shine?

The WSJ article I read on “Who Treats Their Workers Best?” ranked Singapore the 3rd, & the only Asian country that has emerged in the Top 10.  I personally think there may be some truth to the WSJ's observations. What do you think?

At first glance many Singaporeans will be quite skeptical, but the ranking was based on a variety of factors such as:
  • The Health & Wellness pillar - population’s physical & mental well–being, from childhood to adulthood.
  • The Education pillar - education across primary, secondary & tertiary levels.
  • The Workforce & Employment pillar - experience, talent, knowledge &d training in a country’s working–age population.
  • The Enabling Environment pillar - legal framework, infrastructure & other factors that enable returns on human capital.

More info on the statistics is available at the World Economic Forum Reports.

31 comments:

  1. Congratulations to Singapore! No wonder it is becoming more and more crowded!! :)

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    1. Reana, not sure if it's a good thing cause it's too packed now!

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  2. Well i guess they do treat their workers best but at the same time, they (employers) are expecting more (in terms of productivity) from workers too, that's what i read from some articles somewhere but SGD is delicious :p

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    1. Ken, that's true! We've to maintain our efficiency as well.

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  3. Better than Malaysian bosses! ;)

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  4. Somehow agree, where M'sia is not on the list.. hahahaha~

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  5. Malaysia's bosses are not in the list!!!!!!.... Heh heh... I am not surprised and expected so! LOL
    Honestly, I find the majority of Singaporeans are very friendly and helpful to tourists like me.
    They are so polite and well mannered too. Are you going to buy me ice cream?

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    1. TM, thks for putting up the good words for S'poreans! Ice cream anytime! Hahaha!

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  6. I have to agree that there synergy between treating employee right and their outcome. Sad that Malaysia is not in the list. I can understand because there's so much I can vomit about the co I work for but it will not be right to do so.

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    1. Nava, I'm sorry to hear that! Love the term you used - vomit! Hahaha!

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  7. It's great to be able to work in a fair and just company. But sad to say, not all practice the same. I totally agreed that happy staff will make serving more pleasant and efficient. Hopefully all employers - be it native Singaporean or foreign investors employer will treat all fairly and justly.

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    1. DS, hopefully more employers will join forces to create a better working environment for their workers :)

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  8. i like the salary in Singapore

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    1. cquek, hahaha! You're very realistic!

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  9. I know European countries treats their employees pretty nice with love lunches and naps. :) Great that Singapore is the top 3.

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    1. Amy, I heard of that too. Surprise US is not among the top cause I've heard companies going to the extreme to pamper their staff with extra perks such as walking their dogs. Lol!

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  10. Fascinating article, Shirley. It's wonderful when you can go to the hair salon and have a relaxing and comforting experience. Thank you so much for sharing...

    P.S. I hope you will be able to join us for the Pasta Party:)

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    1. Louise, thanks so much for joining us in this posting! Will see what I can come up with :)

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    2. Oh that would be just wonderful Shirley! Thank YOU!

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  11. That's great to know that Singapore is at third place.

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  12. Wow..Sg is at third place! Nice.

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    1. YL, hope M'sia will do better next time.

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  13. wow...Singapore is the only Asian country, congrats!

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    1. Hong, wonder if the stats are accurate :)

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  14. Shirley, I totally agreed with you about the service standard in Singapore.
    However, reading your post on the ranking on WSJ...
    Wow.. Singapore, well done!

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    1. EH, I'm sure SG can do much better ^_^

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