Hair Story at 313 Somerset for quite a while since they became my long-term sponsor few months ago. During my visits, I noticed that the staff are always cheerful & attentive. One particular staff who has been attending to me is Vennie, the salon’s Stylist Assistant. She mainly did the shampoo & blow-dry work for me, & also my last #Aveda Hair Repair. She’s extremely tactful & knowledgeable in explaining the steps during the hair treatments etc.
There’s also Hair Story’s back-end staff, Nani. Although she handles the HR & Accounting, I often see her busy at the salon, & sometimes at the reception. Nani is also extremely courteous & friendly, ever ready to offer a hand. In fact, most of the photos in my Hair Story posts were captured by her.
I’ve just popped by #HairStory again for a hair treatment. Another Stylist Assistant, named Lavin, attended to me this time. While she may not be as experienced as Vennie, she’s equally pleasant & polite. Lavin’s head massage technique is also comparable as Vennie, which I’ve enjoyed.
Service at Hair Story is always immaculate, a rare luxury at many places today. What is the IT factor that motivates them? Is it how the Salon Directors value their staff, empowering them with opportunities to shine?
The WSJ article I read on “Who Treats Their Workers Best?” ranked Singapore the 3rd, & the only Asian country that has emerged in the Top 10. I personally think there may be some truth to the WSJ's observations. What do you think?
At first glance many Singaporeans will be quite skeptical, but the ranking was based on a variety of factors such as:
- The Health & Wellness pillar - population’s physical & mental well–being, from childhood to adulthood.
- The Education pillar - education across primary, secondary & tertiary levels.
- The Workforce & Employment pillar - experience, talent, knowledge &d training in a country’s working–age population.
- The Enabling Environment pillar - legal framework, infrastructure & other factors that enable returns on human capital.
More info on the statistics is available at the World Economic Forum Reports.